ScaleDesk Blog

Now that I introduced myself, I can tell you what is this all about!

To solve my own pain of handling customers in a way I want, I set out to create a perfect help desk system. Perfect for me and my needs as a micro-ISV, but I am pretty certain it will fit the needs of many. I named it ScaleDesk (let’s hope the name will sound fine for the native English speakers), to single out the most important thing it should do. ScaleDesk should serve as your support desk, scaling as your needs grow, while getting out of the way as much as possible. I strive to make it as simple as possible. So - it will not have as many features as a very complex enterprise helpdesks. It’s not what I had in mind. I want it to act naturally in a way that’s expected, with a very clean design.

Here’s what it does:

• Give you a way to easily handle as many support requests you need.
• Works for you from the minute you sign up on our site. No setup is needed.
• Each account gets a dedicated address in a form of account-identifier.scaledesk.com
• Creates support requests from the emails sent to your own email account (account-identifier@scaledesk.com), so you don’t need to type the support requests yourself. It will even create the client user based on the From email address if she doesn’t exist in the database yet.
• Each request can be easily split into several logical tasks (sub-requests), which you can assign to different people - and it can be closed only when all sub-requests are closed. You even get to see the nice progress bar in the requests list!
• Say your customer calls you on the phone. You can open a new request on behalf of that customer so you will be able to easily track it as a request belonging to that customer (and track it properly in nice reports that will come).
• There is a nice FREE plan which I have initially limited to 30 requests.
• It is really inexpensive. The LITE plan gives you unlimited clients for only $9.99 per user per month, while the nice PRO plan, which includes some powerful stuff, costs only $19.99 per user per month.

I hope this sounds interesting and would love to hear some comments. Of course, as this blog is completely new now, I guess it will take some time until people pick it up.

Hi everone,

My name is Damir and I am the owner of the metadata d.o.o., a small company in Croatia making some cool applications. I am also a co-owner of Spectral Core GmbH in Switzerland, which I founded with a close friend some five years ago. As my friend turned out not to have time for our new venture, it took me quite some time and a lot of late nights working till I was able to quit my job. My company is still a small company, but you can take a look at what we made at www.spectralcore.com.  The application that I’m proud of the most is Full Convert - it’s a very easy to use, fast and a damn good looking database converter with advanced features you won’t find anywhere else.

Well, for a long time I wanted to move away from desktop applications and move to web development. Yeah, I used PHP before (and Perl for a short time), but that’s not what I had in mind. I discovered Ruby (and Rails) last year and fell in love right away.  Maybe I should be worried about such strong emotions to a software!